Turning Online Reviews Into Results
How Your Voice Helps Restaurants Improve
Every time you leave a review, whether it’s a quick star rating or a thoughtful comment, you’re doing more than sharing an opinion. You’re helping restaurants grow, evolve, and deliver better experiences.
Behind the scenes, Black Box Intelligence (BBI) is making sure your voice is heard loud and clear.
Learn About Black Box Intelligence
This Site is for Guests and Consumers Completing BBI Surveys (Formerly Yumpingo).
For Restaurant Brands, Suppliers and Investors Wanting More Info on BBI, Visit the Black Box Intelligence Website.
Help Restaurants Improve
Your Review Is a Roadmap for Change
Restaurants receive thousands of reviews across platforms like Google, Yelp, Facebook, and TripAdvisor. BBI helps them make sense of it all by:
-
Gathering reviews from every major platform
-
Analyzing sentiment using AI trained specifically for restaurant language
-
Identifying patterns across locations and time
-
Delivering insights that lead to real improvements
Whether you say “the burger was just okay” or “the service was painfully slow,” BBI’s tools understand the tone and context and help restaurants act on it.
Understanding Your Experience
Surveys + Reviews = Full Picture for Restaurants
BBI doesn’t just rely on public reviews. It also powers BBI Surveys, which restaurants use to gather direct feedback from guests. By combining survey responses with online reviews, BBI gives restaurants a complete picture of what guests are experiencing.
-
Frontline teams get insights to improve cleanliness, speed, and service.
-
Culinary teams receive feedback on menu items and flavor profiles.
-
Leadership sees the big picture of what’s working, what’s not, and where to focus next.
What Restaurants Do With Your Reviews
How Restaurants Use Your Feedback
Spotting Location-Specific Issues
If one location consistently gets flagged for slow service or a particular menu item, managers are alerted and can take action fast. These are called Top Focus Points, the areas that need immediate attention.
Understanding the “Why” Behind Ratings
BBI doesn’t just look at star ratings. It dives into the actual words you write to uncover what really matters, whether it’s portion size, music volume, or wait times.
Celebrating Great Service
Positive reviews are shared with staff and used to recognize top performers. Your kind words can lead to bonuses, promotions, and a stronger team culture.
Your Feedback Really Matters
Your Voice, Amplified
Thanks to platforms like Google and Yelp, and the intelligence behind BBI, your feedback has more impact than ever. You’re not just reviewing a meal – you’re helping shape the future of dining.
Learn More
Black Box Intelligence
Black Box Intelligence is the team behind BBI Surveys. If you are restaurant brand, supplier to or investor in the industry, or simply want to know more, visit our website.
